Fiji Your Way Privacy Policy

Last Updated: April 2026

1. Information We Collect

We collect information to provide and improve our marketplace services:

Account information: Name, email address, phone number, password credentials, date of birth, home country, profile photo, and account role.
Host and verification information: Listing details, payout preferences, identity verification status, ID document uploads, business registration uploads, and host profile information.
Booking information: Travel dates, selected services, pickup/drop-off details, passenger or guest details, booking status, reviews, and communications with Users or Hosts.
Payment information: We use secure third-party payment processors such as Stripe. We do not collect or store full credit card numbers on our servers.
Automatic data: IP addresses, browser type, device information, cookies, session data, page views, referral source, approximate location, and usage data when you use the Platform.

2. How We Use Your Data

We use your information to:

Create and manage accounts.
Facilitate bookings, payments, confirmations, messages, reviews, and support.
Transmit necessary reservation details to Hosts and Users involved in a booking.
Verify host accounts, prevent fraud, enforce our Terms, and maintain platform safety.
Send important service messages, security notices, support replies, and booking updates.
Comply with applicable legal, tax, security, and operational obligations.

3. Data Sharing and Disclosure

We do not sell your personal information. We do not knowingly share personal information for cross-context behavioral advertising. We share data only as needed for the following purposes:

With booking participants: We share necessary booking information between Users and Hosts so the booked service can be fulfilled.
With service providers: We share data with trusted third parties that help operate the Platform, including payment processors, hosting providers, email providers, analytics providers, advertising platforms, heatmap/session replay tools, translation tools, security tools, and support tools.
For legal and safety reasons: We may disclose data if required by law, subpoena, court order, regulator request, fraud investigation, safety concern, or to protect the rights of the Platform, Users, Hosts, or the public.

4. Data Security and Retention

We use reasonable technical and organizational safeguards designed to protect personal information. No online system can be guaranteed completely secure. We retain data for as long as reasonably necessary to provide the Platform, maintain accounts, resolve disputes, enforce agreements, prevent fraud, and comply with legal, tax, security, and operational obligations.

5. Your Privacy Rights

Depending on your jurisdiction, including California or the European Union, you may have the right to:

Request access to personal data we hold about you.
Request correction of inaccurate personal data.
Request deletion of personal data, subject to legal and operational exceptions.
Opt out of promotional communications.
Request information about categories of personal information collected, used, disclosed, or shared.
Opt out of sale or sharing where applicable. We do not sell personal information.
Request limitation of sensitive personal information where applicable.
Exercise rights without unlawful discrimination.

To exercise privacy rights, contact us at support@fijiyourway.com. We may need to verify your identity before completing certain requests.

6. International Data Transfers

The Platform is operated from the United States, while many services are rendered in Fiji. By using the Platform, you understand that your information may be transferred to, processed in, and stored in countries that may have different data protection laws than your home country.

7. Cookies and Tracking

We use essential cookies and similar technologies to authenticate users, maintain sessions, keep the Platform secure, and remember your cookie choice. These are needed for core site functions.

Optional third-party tools, such as Google Analytics, Google Ads, Google Tag Manager, Meta Pixel, TikTok Pixel, Hotjar, Microsoft Clarity, and Google Translate, may use cookies, pixels, scripts, local storage, or similar technologies if you choose to enable optional cookies. These tools may help us understand site usage, measure ads, improve the user experience, show relevant marketing, translate pages, or detect technical issues.

You can use the Platform with essential cookies only. You can also control or disable cookies through your browser settings, though some Platform features may not function properly without them.

8. Children's Privacy

Our Platform is not directed at children under the age of 18. We do not knowingly collect personal information from minors.

9. Updates to this Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on the Platform and update the "Last Updated" date.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at: support@fijiyourway.com